Ordering Do I need an account to place an order? No, you can place an order as a guest. Creating an account helps you track orders and view order history. Canlchange or cancel my order? Orders can be modified or canceled within 48 hours of purchase. Payment What payment methods do you accept? We accept Visa, Mastercard, American Express, and other secure payment methods. Will I be charged additional fees? All prices are in UsD. Your bank may apply exchange rates or fees. Shipping Where do you ship from? We ship from international warehouses. How long does shipping take? Processing time: 1-3 business daysShipping time: 12-15 business days How can I track my order? Tracking information will be sent via email after shipment. Delivery Issues What if I entered the wrong address? Contact us within 48 hours to update your address. What if my order is marked delivered but not received? Check with your carrier or neighbors, then contact us within 7 days
Returns & Refunds What is your return policy? We offer a 30-day return policy. Who pays for return shipping? Customers pay unless item is defective. What if item is damaged? Contact us within 7 days with proof. Refunds Refunds are processed within 5-10 business days. Security Is my payment secure? Yes, secure encrypted payment gateways are used. Contact Email: servicelaurendulles@outlook.com Response time: within 24 hours (business days)
